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Returns, Exchanges, Discounts & More


We want every customer (or as we call you, our Neighbor) to be entirely thrilled with their Beekman 1802 purchase.

We stand behind our goods and services and want Neighbors to be satisfied with them. We will always do our best to take care of our Neighbors – to deal with them fairly and reasonably and we hope that they will be fair and reasonable with us as well.

If you are in anyway dissatisfied, please contact our customer service team at customerservice@beekman1802.com, or call us at 1-888-801-1802. We accept returns for 30 days from date of delivery. 


We and our artisans care deeply about ensuring that our products are in perfect condition. If you find flaws in our products and request a refund, we ask that you either return the product and/or send us a clear photo so we know what happened and can prevent it from happening again. 


Unless defective, beauty products, food items and bedding cannot be returned once opened.


Returns and Exchanges

If you need to exchange an item for any reason we are happy to oblige as long as the item is still new and in sellable condition. Clothing that has been worn or washed is not eligible for exchange. Beekman 1802 will cover shipping expenses for size-related

exchanges. The customer is responsible for shipping charges on all other exchanges.


In-Store Returns & Exchanges

Merchandise can be returned to and exchanged in our Mercantile.


Cancellation Policy

Cancellations cannot be made once an order has been shipped.


Furniture Return Policy

Furniture can be returned for 30 days from date of delivery, if in saleable condition.


Customer is responsible for the return shipping cost on any furniture, with the exception of furniture delivered damaged or defective.


Trip of a Lifetime/Farm Tour Ticket Cancellation Policy

  • Tickets to tour Beekman 1802 cannot be refunded.
  • Cancellation policies for Beekman 1802 Trips of a Lifetime vary according to trip. Please check the cancellation policy listed on the product page for a specific Trip of a Lifetime  

Discounts & Gift Cards

Discounts may not be applicable to some artisan items, bundles, subscriptions and experiences.

Multiple discounts cannot be applied on the sale of one product.

Sale products are ineligible for additional discounts.

Gift cards expire 5 years from purchase date if unused.

 

12 Days of Gifting Promotional Terms:

12/3 Offer: Hat Box + Hand Salve Special Offer is valid until 10:00AM ET, 12/4/2018 or while supplies last, whichever comes first. Offer is valid only with the Honeyed Grapefruit, White Water, and Pure Goat Milk Hand Salves Bundles located here, https://shop.beekman1802.com/products/hat-box-gift-set-12-days. Offer not eligible to be used with other discounts or promotions.

12/4 Offer: MacKenzie-Childs Morning Glory 8pc Box Special Offer is valid only while supplies last or until 10:00 AM ET, 12/5/2018, whichever comes first. Offer not eligible to be used with other discounts or promotions.

12/5 Offer: 12 Days of Gifting $25 off a $100 order and $10 off a $50 order offer is valid until 10AM ET, 12/6/2018. The $10 discount require a minimum purchase of $50 and the $25 discount requires a minimum purchase of $100. Discounts will be applied upon checkout. Discounts do not stack. Subscriptions are not eligible for the promotional discounts. Rainchecks will not be offered for sold out items. Terms & conditions apply.

12/7 Offers: 12 days of gifting 12/7 discounts are valid only while supplies last or until 10:00AM ET, 12/8/2018, whichever comes first. Offer not eligible to be used with other discounts or promotions. Offer not available in-store. Rainchecks will not be offered on sold out items. Terms and Conditions apply.

12/8 Offer: 12 days of gifting 12/8 discounts are valid only while supplies last or until 10:00AM ET, 12/9/2018, whichever comes first. Offer not eligible to be used with other discounts or promotions. Rainchecks will not be offered on sold out items. Terms and Conditions apply.

12 days of gifting 12/9 discounts are valid only while supplies last or until 10:00AM ET, 12/10/2018, whichever comes first. Offer does not include MacKenzie Childs Boxed Caddy Sets. Offer not eligible to be used with other discounts or promotions. Rainchecks will not be offered on sold out items. Terms and Conditions apply.

12/10 Offer: 12 days of gifting 12/10 discounts are valid only while supplies last or until 10:00AM ET, 12/11/2018, whichever comes first. Offer not eligible to be used with other discounts or promotions. Rainchecks will not be offered on sold out items. Terms and Conditions apply.

12/10 Flash Sale: 65% off flash sale on select MacKenzie Childs products is valid only until supplies last or until 10:00AM ET, 12/11/2018, whichever comes first. Rainchecks will not be offered for sold out or out-of-stock merchandise. Offer not eligible to be used with other discounts or promotions.

12/11 Offer: Vanilla Absolute Travel Kit, Bar Soap Travel Kit, Triple Milk 4pc Collection, and Mackenzie-Childs 8pc Beauty Box Special Offers are valid only while supplies last or until 10:00AM ET, 12/12/2018, whichever comes first. Offer not eligible to be used with other discounts or promotions. Offer not available in-store. Terms and Conditions apply.

12/12 Offer: 25% off sitewide offer is valid until 10:00 AM ET, 12/13/2018. Offer not valid on artisan items, events or subscriptions. Offer only available online. Rainchecks will not be offered for sold out or out-of-stock items. Offer not eligible to be used with other discounts or promotions. Terms and conditions apply.s. Rainchecks will not be offered for sold out or out-of-stock merchandise. Terms and conditions apply.

24-Hour Marathon Promotions 12/14-12/15: Free Standard Shipping offer has no minimum purchase requirement. Free Standard Shipping offer only valid for the continental USA.

24-Hour Marathon offers and deals are only available while supplies last or until 6 pm ET on 12/15/18, whichever comes first. Cannot be combined with other coupons or discounts. Rainchecks will not be given out for out-of-stock or sold out items. Terms and conditions apply.